FAQs
Can I return goods / cancel / exchange my orders? |
| At Peter Cook we adhere to the Distance Selling Act meaning you have the right to return any goods except items cut to size, (such as cut lengths of fabric), or bespoke/made to order products. Notice to return a product must be given within 14 days of receipt and goods must be received back in a resalable condition for a refund to be given. If you choose to return any items to us which are no longer needed or have been ordered in error, please contact us on 0113 235 1111 or via email at sales@petercookint.com. You will be responsible for any return carriage costs as well as ensuring goods are received back in good saleable condition. We would strongly recommend packing well for protection and advise the use of a tracked courier service. Where goods have been received in poor or faulty condition and in instances where goods are not as described, Peter Cook will arrange the uplift of the goods at our expense and then re-ship replacements promptly. |
My product is faulty / damaged, what can I do? |
| Please contact us on 0113 235 1111 or via email at sales@petercookint.com. Where goods have been received in poor or faulty condition and in instances where goods are not as described, Peter Cook will arrange the uplift of the goods at our expense and then re-ship replacements promptly. You may be asked to provide photographic evidence so we can process your claim more efficiently. Please ensure courier deliveries are signed for as “damaged” upon receipt when the packaging has clearly failed in transit. |
Do you have a minimum order value? |
| No there is no monetary minimum value however some of our products are packed in a certain quantity meaning the minimum may be that full box or roll. |
What is your free shipping amount? |
| As you load your basket you will find there is free carriage available when you spend over £150. We do have some exceptions where items are excessively bulky and additional carriage costs are incurred. We are happy to speak with you regarding these items to discuss more economical ways of shipping that you may find beneficial. |
Can I change my order? |
| Once your order has been placed through our website it will automatically be sent to warehouse team for picking and shipping. Please contact us on 0113 235 1111 if you realise a mistake has been made as soon as possible and we will endeavour to stop your goods leaving the building. Please bear in mind that we aim to be as efficient as possible meaning your order will be picked and shipped promptly. |
Where do you ship? |
| Our online orders can be shipped to England, Scotland and Wales. We can service all regions of the world through our sales office so pleased contact us on 0113 235 1111 or sales@petercookint.com if you are in Northern Ireland, Ireland or further afield. |
How long does it take to ship and receive my order? |
| We are able to service over 95% of our customers with a next day delivery when your order is placed before 2.00pm Monday to Friday. The size of your order and your location will determine how your goods are packed and despatched. We use our own fleet of vehicles as well as distribution partners such as DHL and Palletways. We only work with people who care about our product’s safe arrival like we do. |
What payment methods do you accept? |
| We accept payment via all major credit and debit cards through Sagepay with the exception of American Express. We are also able to accept payments via PayPal. |
What if I'm not home? |
| Delivery will be reattempted again a second time the following working day. Deliveries are attempted between the hours of 8am and 6pm. After a series of unsuccessful deliveries your goods will be returned to us where they will be credited less the outgoing delivery cost. |
Do you have physical stores/can I collect my order? |
| Yes we have sites at Leeds and Long Eaton where you can arrange to collect your online order. Please select this option at the checkout. |
| Peter Cook Aneal Business Centre Cross Green Industrial Estate Leeds LS9 0SG 8.30am to 4.30pm Monday to Friday |
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| Peter Cook Unit 3C Sheet Stores Industrial Estate Long Eaton NG10 1AU 8.00am to 4.00pm Monday to Friday |
Is there a warranty? |
| Our electrical and pneumatic products come with a standard 12 month warranty from the date of receipt which covers fair use. |
Are fabrics flame retardant? |
| Yes our fabrics are flame retardant wherever they must legally be so in line with BS5852 for their intended use. Fire retardancy test certification can be obtained upon request for the fabric in question. We would strongly advise you contact us prior to placing your order and subsequent final use if you are unsure of the correct use; visible or non-visible, contract or domestic setting. Please contact us on 0113 235 1111 or via email at sales@petercookint.com. |
